Terms & Conditions

Payments can be made by credit card using our online payment gateway with Paypal online.

We offer refunds on all full priced purchases up to 14 days after receipt of goods.
Items must be returned new, unused and with all Sassy Willow garment tags attached. Returned garments which are damaged, soiled or altered will not be accepted and will be sent back.

To return an item , simply follow these steps:
Call or email the online team at returns@sassywillow.com.au We recommend you send returns via registered post or express post. Post the return form along with the item(s) to:
Once items have been received by our office, please allow 3 business days for the return to be processed and 3 business days for refunds to be credited to your account.

Please choose carefully, as we do not offer refunds or exchanges on any discounted products, including sale products or products discounted through marketing and promotions.
Subject to obligations under consumer law, sale items can not be returned for a refund or store credit. All sales are final.

Faulty or incorrect items will be refunded and Sassy Willow will pay the postage costs for replacement items. Goods are classified as faulty if they are received damaged. Please note items damaged as a result of normal wear and tear are not considered faulty. Sassy Willow reserves the right to inspect returned items and deny refund if the garments are unsaleable condition. To avoid damage to garments, please remove jewellery before trying on garments and leave all tags and accessories attached until you are happy with your purchase. If you have any further questions please do not hesitate to contact us at returns@sassywillow.com.au .

A charge of 10% GST is included in the retail price shown.

All prices are shown in Australian dollars unless otherwise selected.

If goods are lost or damaged during delivery, please contact us at returns@sassywillow.com.au within 7 working days of receiving  your order so that we can investigate the surrounding circumstances.

By accessing and using Sassy Willow, you are consenting to the terms and conditions of this site and the collection of information. Sassy Willow endeavours to keep the information on sassywillow.com.au up to date however it may contain errors and inaccuracies and may not be current at time of viewing.

Sassy Willow does not provide warranties of any kind on any of its products or on any information provided on the Sassy Willow website.
Sassy Willow Team